FREQUENTLY ASKED QUESTIONS

1. What is your return policy?

Our return policy allows you to return unused, well-packaged items within 7 days of purchase. Please see our Refund and Return Policy for details.

2. How do I initiate a return?

For returns, please contact our customer service team. We will guide you through the return process and provide you with return authorization and a shipping label.

3. How long does it take to process my refund?

After we receive your returned item, it typically takes 7-10 business days to process your return and issue a refund. We will notify you by email once the refund is processed.

4. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will assist you with replacement, return, or a full refund.

5. How long does shipping take?

Delivery time depends on your location and the shipping method you selected at checkout. Orders are typically processed within 2-3 business days, and standard shipping takes 5-7 business days. After your order ships, you will receive a tracking number.

6. How do I track my order?

After your order ships, you will receive an email containing a tracking number. You can use this number to check your order status on our website.

7. What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express).

8. How do I contact customer service?

You can contact our customer service team via email at christy@gojutu.com or by phone at [774-677-4217]. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.