REFUND AND RETURNS POLICY

Gojutu LLC is committed to providing customers with high-quality products and a pleasant shopping experience. If you are not satisfied with your purchase for any reason, please see the refund and return policy outlined below.

1. General Provisions All items purchased through this website, except for defective or damaged goods, are final sale items and are non-refundable and non-exchangeable. If you receive a defective, damaged, or incorrect item, you can apply for a return or exchange according to the conditions set forth in this policy.

2. Return Eligibility To be eligible for a refund, you must meet the following conditions:

The item must have been purchased directly from our website within the past 7 days (or specify your timeframe).

The item must be unused, in its original packaging, and in the same condition as when you received it.

You must provide proof of purchase, such as a receipt or order confirmation.

3. Return Process If you believe your item is eligible for a return, please follow these steps:

Contact Us: Please contact our customer service within 7 days of receiving your order by emailing christy@gojutu.com or calling [774-677-4217] to request a return authorization.

Packaging: Please pack the item securely in its original packaging. This includes all accessories, instructions, and documents.

Return Label: We will provide you with a prepaid shipping label. (Unless the return is due to our error, you may be responsible for return shipping costs.) Shipping: Affix the tracking label to the package and send it to the provided address.

4. Refund Processing: After receiving and inspecting your returned item, we will notify you whether your refund request has been approved. If approved, we will process your refund, which will be automatically credited to your original payment account within 7-10 business days.

5. Non-Returnable Items: Items with obvious signs of use; Items past the return period.

6. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. If the item does have a quality issue, we will offer a replacement, return, or full refund.

7. Contact Us

If you have any questions or concerns about our refund and return policy, please feel free to contact us:

Email: christy@gojutu.com
Phone: 774-677-4217
Address: 1331 S 46TH ST APT 207, FORT SMITH AR 72903-2470

Thank you for being our valued customer. We greatly appreciate your patronage and look forward to continuing to serve you in the future!